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Dear Patient,

The general practice services at St Werburgh, and the branch sites at Balmoral Gardens and Stoke were suspended by CQC on Wednesday 24th June. This followed a CQC visit where some key concerns were identified in the safe delivery of the services.

The suspension is for three months. During this time Medway Practices Alliance (MPA), the GP federation that brings together practices and GPs from across Medway to develop quality healthcare, will be based at the practice, running the surgery. We are working with the CCG to ensure minimal disruption. You can find regular updates for patients at Kent and Medway CCG website available here:

We are sorry that the suspension has happened and has affected your access to local services at the practices. We are using this period to investigate the CQC findings and transform the quality of the services. The local team is determined to prove that their work to date is understood, and further improvements are made and evidenced. We are working closely with the CCG and CQC on this work.

We will keep you updated on the changes and look forward to returning your local general practice services in September.

Dr Ravi Gupta Medical Director

Contact Details

Tel: 01634 250523
Fax: 01634 255272

98 Bells Lane

Surgery Opening Hours


Monday to Friday  08:00 - 18:30

Monday, Tuesday,
Wednesday, Friday
08:30 - 12:30
& 15:00 - 18:00
Thursday 08:30 - 12:30
Lower Stoke
& Fridays
08:30 - 12:30
Please DO NOT attend your scheduled appointment if you have COVID-19 symptoms, travelled abroad to a high-risk area within the last 14 days or been in contact with anyone with a confirmed case of Coronavirus. For further information go to